Privacy Policy

1. Introduction

Voyage-Ed Travels ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voyage-ed.com or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and travel preferences when you submit an enquiry or booking request.
• Usage Data: Pages visited, time spent on site, browser type, and device information collected via Google Analytics.
• Communication Data: Emails, WhatsApp messages, and other communications you send us.

3. How We Use Your Information

• To respond to your travel enquiries and provide quotations
• To process tour bookings and reservations
• To send you relevant travel offers and updates (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Trusted travel suppliers, hotels, and airlines necessary to fulfil your booking
• Payment processors for secure transaction handling
• Analytics providers (Google Analytics) to improve our services
• Law enforcement when required by law

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over secure SSL connections.

6. Cookies

Our website uses cookies to enhance your browsing experience and to analyse website traffic via Google Analytics. You may disable cookies through your browser settings; however, some features of the website may not function correctly.

7. Third-Party Services

We use the following third-party services which have their own privacy policies:

• Google Analytics — website traffic analysis
• Meta (Facebook/Instagram) — social media integration
• WhatsApp Business — customer communication

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.